You have 14 days after receiving your order placed on the online store to return all or part of your purchases for a refund, if they do not suit you.
Items must be returned to us in their original packaging and condition (they must not have been worn or washed) and must include the labels. Return shipping costs are free of charge, excluding commercial and outlet operations for mainland France . In the case of a commercial or outlet operation, a return fee of €8 will be automatically deducted from your refund.
For Europe and abroad, return costs are the responsibility of the customer .
To make your return request:
Directly via your customer account, in the “ My Orders ” tab, click on your order number, then on the item(s) you wish to return.
Once all your items have been selected for a refund, you can pack your package and return it to us.
As a reminder, if you choose to use our prepaid label, a fee of €8 will be deducted from your refund at the time of computer processing, if you purchased items during a promotional or outlet period.
The returned package must be dropped off at the post office or collection point within 48 working hours of your return request. We recommend that you keep the proof of parcel delivery signed and dated by the post office or retailer where you will drop off your order.
Upon receipt of your package, and if it complies with our return policy*, we will process your refund within a maximum of 14 days.
To find out more: https://www.cotelac.fr/policies/refund-policy