Exchange and refund conditions
How long will it take to deliver my order ?
For orders placed on the site cotelac.fr, the delivery time can vary from 2 to 3 working days, excluding weekend and public holidays. Delays can be lengthened during heavy commercial activities.
BEWARE: orders made from August 10 to August 17 will be shipped from monday 20th.
What transport means are available?
Your order will be shipped by Chronopost.
What is the shipping cost?
|For any order|
Belgium, Spain, United Kingdom
|Free on orders over 250 Eur
Other European countries
I still have not received my package, what to do?
In case you have not received your package after 6 days following your order, and no notification has been sent to you from our carriers, you can contact our customer service by email at firstname.lastname@example.org
How to return a product ?
You have a delay of 14 days after reception of your order placed on www.cotelac.fr to return partially or entirely your purchases.
The returned products can be exchanged or refunded if they do not suit you.
Items must be returned in their original packaging and original state (they must not have been worn nor washed), along with all tags. Please check that straps or other removable accessories are included in your return.
Please fill out the return form with the returned products references, quantities and colour, whether you want a refund or an exchange, and the reason for your return.
Insert the return form in your parcel with the returned products. Make sure that the parcel is protected and well-sealed.
Ship your parcel, at your expence, via the carrier of your choice, to the following address:
Cotélac, ZA en Pragnat Nord rue du Professeur Luc Montagnier 01500 Amberieu en Bugey, France
Requests for exchange can only concern an exchange of size or color.
The return form must include the reference, size and color of the purchased product, as well as the size or color requested in exchange.
Cotelac will endeavor to return the requested size or color to the customer as soon as possible.
The refund of any returned item will be made through the payment method used for the order and within 14 days of receipt of the item in our warehouse.
Beware : All return request made from August 7th to 20th may be subject to delays.